Refund policy
Digital Products - Refund Terms
Due to the nature of digital products, our refund policy differs from physical goods.
Refunds Available:
- If you have NOT downloaded the files yet, you may request a full refund within 24 hours of purchase.
- If you received a corrupted, incomplete, or incorrect file, we will provide a replacement or full refund.
- If the product description was significantly misleading, we will issue a refund.
No Refunds After Download:
- Once you have successfully downloaded the digital files, all sales are final.
- We cannot issue refunds for downloaded products as the files cannot be returned.
How to Request a Refund:
- Contact us at [your-email@example.com] within 24 hours of purchase
- Provide your order number and reason for refund
- Confirm that you have not downloaded the files
- Refunds are processed within 5-7 business days
Exceptions:
- Technical issues: If you experience download problems, contact us immediately for assistance before requesting a refund.
- File quality issues: We will replace any defective files at no charge.
Chargebacks: Please contact us directly before initiating a chargeback. We are committed to resolving any issues fairly and promptly.